Customer service assistant - grade 5

Our client in the Durham area are looking for aCustomer Services Assistant - Grade 5 (Customer Services and Call Centre).

Shift pattern:
Monday - Friday
8.30 - 5

Main Duties include, but are not limited to:
- Providing first point of contact for enquiries (telephone and IT systems)
- Delivering reception and general admin support
- Triage and track progress of enquiries (email, telephone, webform, in person)
- Support planning and delivering networking events
- Provide administrative and technical support services
- Manage and maintain systems and process contributing to efficiency

Essential Specifications:
- NVQ Level 3 in Business Administration OR Substantial relevant experience
- Understanding and operation of office systems and procedures
- Practical experience of relevant office administration and support services.
- Experience of customer support services
-Promotional and customer service skills
- Communication, interpersonal and presentational skills
- Negotiation skills
- Organisational skills.