Job Description
Reporting to the senior leadership team, the Courier Operations Manager is responsible for ensuring the effective day-to-day management of the operations function. This is a hands-on role, requiring leadership and coordination of a team to ensure all shipments are accurately processed and prepared for export, in line with company procedures and strict deadlines.
The hours of work are Monday - Friday 12pm - 9pm
They are paying a salary of up to £40k per annum doe
Key Responsibilities:
* Oversee the efficient functioning of the operations department, including workforce planning, supplier coordination, and achievement of operational targets.
* Ensure all shipments are processed according to internal procedures and industry standards.
* Lead, motivate, and support the operations team, ensuring staff have the necessary skills and training to perform their duties effectively.
* Collaborate with senior leadership to implement and drive strategic operational improvements.
* Respond proactively to operational challenges, identifying issues and delivering timely solutions.
* Maintain compliance with customs and relevant regulatory authorities.
* Monitor, evaluate, and report on departmental performance.
* Act as a key liaison with both domestic and international partners.
* Perform other duties as required in support of the operational function.
Skills and Experience:
* Strong knowledge of the courier/logistics industry, including import and export processes.
* Proven experience in team leadership and management.
* Familiarity with customs regulations and ability to prepare import/export declarations.
* Certification in handling Dangerous Goods (IATA).
* Valid forklift licence (essential)
* Ability to perform under pressure in a dynamic, time-sensitive environment.
* Excellent administrative and communication skills.
* Strong leadership and team-building capabilities.
* Highly organised with the ability to prioritise, multitask, and delegate effectively.
* Proficient in standard office software and communication tools.