Implementation and Training Consultant
Reports to: Implementation and Training Manager
Position type: Permanent
Location: Hybrid, UK Remote-first, with occasional requirement to attend Head Office based in Farnborough, Hampshire and customer sites nationally
Working hours: Full time
Benefits include: 25 days holiday plus 3 bonus days of leave during company shutdown at Christmas time, private medical cover with Vitality, life insurance at 3x salary, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.
An innovative technology company, creating cutting edge tools for the health and social care sector, everyLIFE Technologies pride themselves on being responsive and care-focused.
As an Implementation and Training consultant, you will be the go-to guru guiding our fabulous clients on their journey to digital greatness! As part of our everyLIFE Project Management and Training Team, from the moment the ink dries on the deal, you will be the expert navigator making sure our customers are trained, supported, and loving every click of our software. You will turn the newest of customers into pros, all while making the care sector slicker, compliant, and more connected.
Responsibilities
* The first friendly face post-sale, welcoming customers with warmth and energy
* Help craft and curate project documents, slick training content and handy how-tos
* Take charge of your own VIP customer list, coaching them from curious to confident
* Deliver remote and in-person training and consultancy with confidence
* Tackle any implementation obstacles with thoroughness, style and speed
* Build and manage project plans with deadlines that drive results
* Keep the customer happiness meter high
Skills and Experience
* Prior experience of SaaS customer onboarding
* Strong organisational skills, you live for lists, timelines and tidy Trello boards!
* Solid project administration experience with the ability to utilise team resource effectively
* A natural at customer engagement, whether it’s a phone call, an email, a video call or a site visit, you make connections that count
* You take the lead and get stuff done
* You work well with others and know how to build trust
* Bonus if you have care sector knowledge or experience
Be part of a team that is transforming the UK care industry. If you enjoy building relationships and making a meaningful impact, we’d love to hear from you!
Our mission is to create effective tools and services that release the potential of care teams.
Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.
We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!
Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.
Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.
If you have any questions, or to apply with your CV, please email hr@everylifetechnologies.com
Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response, but we will try our best to get back to everyone.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Software Development
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