12 Months Fixed Term Contract We require a Clerical Officer to provide admin / clerical support within the Health Records Department at Victoria Hospital, Kirkcaldy. It will be your responsibility to work within DHRS team, covering A&E at VHK and occasionally at MIU, QMH. Working in A&E and MIU, there is a need for the job holder to provide front line service to patients arriving at each department and is vital for the provision of recording of patient attendance and admissions via Trakcare. There is a need for you to be confident in dealing with anxious and upset patients / relatives showing empathy and delivering professional customer service. Administrative tasks will include running off reports and accurately updating data along with preparing and scanning medical casenotes / ED cards, uploading to the clinical portal. To meet service needs there may be a need to be trained within NHS Fife Switchboard. The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public Adhoc duties may be requested by Health Records Supervisors ensuring efficiency across the 24/7 Inpatient and Emergency team. A level of accuracy and attention to detail is essential for this role due to data being uploaded to a live clinical system. Relevant admin / clerical experience is required as is the ability to prioritise and deal with the day to day workload in a busy environment. You will be required to work both independently and as part of a team. You should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard / typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required. Existing permanent employees must first discuss this opportunity with their substantive line manager. The secondment policy can be found here Hub • Blink (joinblink.com) If you do not have approval for a secondment from your current line manager, you will not be able to progress your application for a fixed term post. External applicants, with continuous NHS Service, must also have in place a secondment agreement, from their existing board to apply for this post. Please note the salary for this post is pro rata to part time hours. For informal enquiries, please contact Catherine Anderson, Gina McLennan or Nicole Thomson at Catherine.Anderson4@nhs.scot, Gina.Mclennan@nhs.scot, Nicole.Thomson3@nhs.scot or on 01592 643355 ext. 29026. NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Fife welcomes applications from all sections of society. Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes. We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.