Job Description
Field Care Supervisor
Part time (weekly timesheet - min 20 hours per week to be agreed) – Office/ remote – need to be flexible over 7 days
The?key purpose of a Field Care Supervisor in our community care service is to ensure that high-quality, person-centred care is consistently delivered to clients in their own homes. Their role bridges the gap between care staff, clients, and management. To support with adhering to the high compliance requirements that ensures the highest standard of quality within the service.
Responsibilities:
Client Care & Quality Assurance
* Conduct initial assessments and regular reviews of client care plans / Risk Assessments
* Perform spot checks, quality monitoring visits, and audits to ensure compliance.
* Ensure packages – care delivery meets individual needs and preferences
* Respond promptly to client concerns or complaints and escalate where necessary
* Ensure Birdie is up to date and is regularly reviewed – including reviews, feedback by maintaining regular communication with clients and their families
* Review daily observations, alert, and update general feed/ commentary
Staff Supervision & Support
* Supervise, mentor, and support care workers in the field., Conduct staff supervisions, appraisals, and competency assessments.
* Support with introduction of staff, Identify training needs and support staff development.
* Provide Shadowing and guidance for staff
* Observation and Competency checks where applicable - Spot checks and competency checks - Safe practice and specialist skills
* Support and engage with Staff to utilise Birdie and keep records up to date
Operational Duties
* Support and manage rota planning and ensure adequate staffing levels. Provide emergency cover in the field if / when required / designated rota Maintain accurate records and documentation in line with company policies and regulatory requirements.
* Liaise with CDP / Managers to ensure care continuity – gaps in rota’ skills
* Conduct audits on care records to ensure compliance, Promote safe working practices
Communication & Coordination
* Act as a liaison between clients, care workers, and office / management.
* Ensure timely reporting of incidents, safeguarding concerns, and changes in client needs.
Performance
• Regular update reporting, communication and liaison with Managers and team
• Attend training / workshops as identified
• Fully supportive of wider office and division
Who we’re looking for…
* Proven experience within care profession or similar - quality assurance, supervising staff
* Clear understanding of responsibilities & risks surrounding confidentiality & safeguarding, and CQC regulations
* Excellent Communication skills
* Possess strong organisational skills
* Ability to work independently
* Experience/qualification/training in using IT systems and databases (Excel, Word etc.) or electronic care management systems
* First Aid/Moving and handling, medication training – willing
* Full UK driving licence and access to a vehicle, willing to travel
Desirable attributes
* RFQ – level 2/ 3 Health social care or social care/ health
* Willingness to develop
* Essential - Car driver and access to car
You will require the use of laptop/ computer and mobile phone as BYOD unless otherwise agreed