Location: Dungannon
Type: Full-Time, Permanent
A leading manufacturing business is seeking a proactive Helpdesk & Warranty Engineer to join its Projects & Aftersales team. This role is ideal for someone with strong technical ability, excellent communication skills, and experience working directly with customers, dealers, or field teams.
You'll play a key role in assessing warranty claims, supporting global customers, and ensuring technical issues are resolved professionally and efficiently. The role also includes acting as the appointed person for lift plans when required.
Key Responsibilities
Process warranty claims, gather supporting information, and prepare summaries for internal teams.
Propose and agree claim settlements in line with policy and agreed timelines.
Provide technical support to customers and dealer networks via phone, email, and online portals.
Collaborate with engineering, quality, service and other internal departments.
Deliver occasional training on warranty systems and processes.
Recover costs from suppliers and coordinate returns.
Raise concerns to quality teams and support issue resolution.
Offer guidance to technical and parts helpdesks on warranty-related topics.
Support field issue investigations and recommend technical improvements.
Ensure safety, reliability and serviceability are prioritised.
Act as appointed person for lift plans (training provided if needed).
Travel may be required.
What You'll Bring
Degree in Engineering or equivalent technical experience.
At least 3 years' experience in a technical, service, or warranty role.
Strong IT skills, particularly in Microsoft Excel.
Clear communication skills and the ability to work across levels.
Able to work independently and use initiative.
Strong problem-solving skills and customer focus.
Willingness to gain appointed person training (if not already qualified).
Desirable:
Experience with washing or processing equipment.
Familiarity with warranty portals or Microsoft Access.
Administration experience.
Key Attributes
Self-motivated and energetic
Strong teamwork and adaptability
Excellent written and verbal communication
Customer-focused mindset
High integrity and professional attitude
Ability to multitask and manage changing priorities
Why Join
Competitive salary and benefits
Opportunities for professional development
Supportive culture focused on safety, respect, and improvement
Strong investment in training and career growth
If this role would be of interest, click Apply or reach out to for a confidential discussion.
INDKY
Skills:
HELPDESK WARRANTY ENGINEER MANUFACTURING CUSTOMER SUPPLIERS