Head of Customer Services Remote with occasional travel | £50,000 – £70,000 + Bonus + Benefits Do you thrive on leading high-performing teams and shaping exceptional client experiences? This is your chance to take ownership of a vital function in a forward-thinking organisation that’s revolutionising apprenticeship assessment within the construction and built environment sector. Following our recent integration into AQA - one of the UK’s most trusted awarding bodies. We are entering a new era of growth and innovation. You’ll join at a pivotal moment, steering our client services strategy while keeping our people-focused culture at the heart of everything we do. About Us We are a specialist End-Point Assessment Organisation (EPAO) delivering trusted, high-quality assessments nationwide. From modern assessment centres to tailored client support, we’ve built a reputation for excellence, consistency, and value. Now, as part of the AQA group, we have the backing and credibility of a nationally recognised organisation, while continuing to operate with the agility and personal touch of a close-knit team. Benefits include: * Competitive salary and performance-related bonus * Flexible working arrangements and enhanced holiday policy * Comprehensive wellbeing programme * Collaborative, values-led culture where ideas are welcomed The Role As ...