Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide.
An exciting opportunity has arisen for an IT Administrator to play a key role within their shared service IT function responsible for providing a wide range of supporting duties and coordination to the department, such as general business administration, IT procurement, asset management, user management, basic systems support, and provisioning of telecom services.
This role requires a proactive and professional individual with strong organisation, prioritisation, and troubleshooting skills, in combination with excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will support the IT department with a wide variety of non-technical tasks, ensuring its seamless operation and the successful delivery of IT services.
Responsibilities
* Providing general departmental administrative support such as order provisioning, IT procurement, asset tracking, resource coordination, and request fulfillment.
* Logging and managing requests from employees on our ServiceNow ITSM platform to track workload and order statuses.
* Regular communication and updates for outstanding orders/tasks.
* Working closely with 3rd party providers to ensure equipment is being received on time.
* Liaising with and delegating tasks to relevant teams as required.
* Assisting the Executive support team and Desktop team with ad-hoc requests.
* Mobile device support and advanced troubleshooting skills (Apple & Android technologies)
* Help set up and provision new mobile devices and telecom services.
* Ensure seamless functionality of Microsoft Office 365, collaboration tools, and enterprise applications.
* Provide basic systems support where necessary across hardware, software, and connectivity issues during times of high-ticket volumes or staff absences
* Excellent attention to detail and the ability to work under pressure.
Requirements
* Strong communication, professionalism, and discretion when handling sensitive support queries.
* An understanding of the importance of excellent customer service and a “can do” attitude.
* Excellent communication skills, both written and verbal.
* The ability to interact confidently with senior management, clients, and colleagues, Inc. VIPs.
* The ability to think logically and remain calm under pressure.
* Ability to work proactively, under pressure, and independently with minimal direction.
* A good understanding of mobile devices/telecom services.
* Knowledge of Microsoft products, Microsoft Office, and Windows versions.
* Knowledge of ServiceNow or other ITSM along with ticket management best practices.
Skills
* IT industry experience
* Strong business administration and coordination skills
* Knowledge of ServiceNow or ticket management systems is desirable
* ITIL process knowledge and best practice
* Incident and Request Management
* Knowledge of administrative and clerical procedures in a corporate setting
Location: City of London, London (Onsite)
Term: Full-Time, Permanent
Salary: £30,000 - £33,000 P/A – Negotiable on Experience
Benefits: Annual bonus (>15%), optional overtime and on-call, excellent holiday allowance, great pension, private health, and life insurance, great career prospects + More!