Overview
Position: Handover Centre Coordinator
Location: Ellesmere Port (CH65 1AJ)
Shift patterns: Monday-Friday. Day time hours. Monday-Thursday (Office based), Friday (Working from home)
Contract Type: Permanent (Full-Time)
Kickstart your career with DHL's Stellantis Group as a Handover Centre Coordinator in Ellesmere Port! We're on the lookout for a detail-oriented and enthusiastic individual to ensure our customers have a smooth and memorable experience when receiving their new vehicles. If you thrive in a fast-paced environment and love working with people, this is your chance to be part of a dynamic team that drives excellence in customer service. Join us and help make every vehicle handover a celebration!
A typical day
A TYPICAL DAY MAY INVOLVE
* To exceed and manage customer expectations by co-ordinating the handover of all company ECOS scheme vehicles to Stellantis Group employees and affiliates
* Manage the inbound site processes and goods in transit inspection, ensuring each vehicle is in an agreed standard condition to handover to customer
* Familiarise yourself with the Stellantis defleet standards and produce fair estimates in line with these requirements
* Ensure the security of all vehicles on site and keys are secured as well during operating hours and non operating hours
* Support to manage the handover site and vehicle movements, ensuring optimum site processes to ensure an efficient operation for customer
* Answering customer calls, dealing with queries in line with service delivery requirements
* Engage with the customer and build a rapport canvassing feedback about the handover and ideas on how we can continuously improve
* Managing system updates & Data Entry to support the End to End processes of the Operation
This role would suit people who
* Customer Service or Customer facing experience is essential
* Motor industry experience would be beneficial, but not essential
* Have a high level of attention to detail
* Strong administrative skills
* Excellent communication skills - Verbal and written
* Able to deal with challenges and uncertainties
* Able to work in a pressures and high volume environment
* Strong IT skills - Microsoft packages (Excel, Teams)
Why join us?
* Free on-site parking
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
Who we are
We\'re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we\'re all about creating a workplace where everyone\'s skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 6th October (potentially sooner). Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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