Connected Voice £15,600.00 - 30 hours per week Working week: Mon-Thurs We require a confident, dynamic and competent apprentice to help us realise the full potential of our websites and database to deliver important information to Voluntary Community and Social Enterprise organisations and the local community. Role and responsibilities Posting news of events and funding opportunities on CV website Supporting organisations with a lack of capacity to upload their details and activities to the OG website Approving new users Checking new content uploaded by external organisations Helping to upload new information to both websites and make existing information more accessible To monitor the OurGateshead inbox. To promote the use of OurGateshead to organisations and residents. Collect and analyse user data for OurGateshead to inform future development and provide reports on current usage. To gain a basic understanding of the operating system underlying both websites. To collect and input data to our CRM system, including membership applications, to ensure the information it contains is accurate and up to date. Using our CRM system, support the Support and Development Coordinator and others to produce accurate data collection, analysis and reporting of: Connected Voice’s members and other organisations working in the area Connected Voice’s work with organisations and partners Trends and issues affecting the VCSE sector To gain a basic understanding of the systems administration tasks of the CRM system. Work across and contribute to the Support and Development Team to understand and share best practice to maximise support for the VCSE sector. Required Skills Good IT skills Good standard of literacy and numeracy Ability to use and update information on websites Ability to input and maintain cloud database records Competent in using Microsoft Word, Excel, Outlook and Internet Good organisational skills Good standard of communication both written and oral, including on the telephone Good time management skills and ability to work to deadlines Training and support Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification Business Administration Level 3