The Stylist
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals
Responsibilities and tasks
1. Deliver exceptional customer service
2. Maximise sales performance and productivity
3. Build collaborative relationships with your colleagues
4. Support the execution of in store events
5. Awareness of stock and inventory
6. Maintain high VM standards and work environment
7. To be aware of competitor activity and to drive an omni-channel approach
8. Adhere to Brand grooming guidelines
9. Maintain the high standard of housekeeping
The Ideal Candidate
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
10. The ability to provide inspirational, authentic and personalized customer service
11. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
12. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Our Brand
The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.
At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies.
WE ARE
Individuals.
We are a bold, diverse community—home to the most creative talent.
WE ARE
Inventors.
We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.
WE ARE
Global Citizens
We are a bold, diverse community—home to the most creative talent.
As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies.
Together, WE ARE The Estée Lauder Companies. #ELCfamily
Description
As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers.
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors.
If you are a dynamic self-starter looking for a progressive career opportunity then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.
While certification in make up artistry and/or previous retail make up experience is desirable we also welcome applicants with amateur level experience. As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.
Qualifications
13. While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
14. All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
15. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
16. Previous experience with retail point-of-sale software
17. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview