What you’ll be doing
1. You will lead and motivate the team members on the processes and procedures required to be followed to deliver field operations with accurate, deliverable work.
2. Clarify and agree Network Field Services business / delivery priorities and use to set team direction.
3. Own delivery performance: Identify performance concerns and lead team to undertake structured problem solving to continuously improve performance. Accountable for being able to articulate how the plan is delivered to Regional and Patch leads but also what this means to the business.
4. Build and maintain relationships across own organisation, and where appropriate, the wider unit
5. Own and progress escalations until completed to customer / internal stakeholder satisfaction
6. Own issues that cannot be resolved by team members, working with Demand Owners and wider Networks stakeholders to agree corrective action
7. Work with Key Programme Delivery Managers and Enablement Managers to design, develop and agree plans to ensure demand is delivered on-time via the monthly plan.
8. You will be responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
9. H&S as a priority – health and safety is our number one priority – you’ll have a good knowledge of our key health and safety guidelines, and you’ll be able to demonstrate a good understanding of why we always take health and safety extremely seriously.
The skills you'll need
10. Successful delivery of a range of small to large programmes would be desirable
11. Working with senior stakeholder managing conflicts in delivering enablement solutions in a timely manner at optimum cost.
12. Working with internal and external partners to deliver to quality and on time expectation.
13. Experience and proficient in Microsoft office packages
14. Implemented change initiatives, ability to adapt quickly and deliver change effectively.
15. Previous people management skills - able to confidently deal with managing a team of people and dealing with performance issues where required.
16. Strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
17. Commercial Awareness- requirements and impact
18. Innovation, complexity of problem solving and independence of thinking
19. Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions
20. Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.