Customer Service & Admin Assistant
£12.71 per hour | Contract until January Shift options: Sun–Wed or Wed–Sat Hours: 10am – 6pm
⭐ About the Role
We’re looking for a proactive Customer Service & Admin Assistant to join a busy, friendly team supporting customers with their delivery bookings. This role is ideal for someone who enjoys problem‑solving, speaking with customers, and keeping things running smoothly behind the scenes.
Key Responsibilities
Calling customers to reschedule delivery dates and times
Preventing failed deliveries by confirming access, availability, and booking details
Providing excellent customer service with a confident, professional phone manner
Updating internal systems and maintaining accurate records
General administration and database use to support the wider team
What We’re Looking For
Strong communication and telephone skills
A calm, friendly approach to customer conversations
Ability to multitask and manage a steady workload
Basic admin experience and confidence using databases or CRM systems
Reliability and a positive, team‑focused attitude
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