Assistant Estate Manager
Department: Site - Office Buildings
Employment Type: Full Time
Location: London Bridge City (Site)
Compensation: £40,000 - £45,000 / year
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Title, Team and Role Summary
This role will assist with the delivery of Estate management services at this prestigious site. It will support the Estate Manager in delivering first‑class Estate management as part of the London Bridge City team. The role will lead on various administrative duties, office management, service charge management and reporting, specific projects, contractor management, occupant and client engagement and will help to deliver the London Bridge City strategic vision.
Responsibilities
* Assist and support the Estate Manager in the day‑to‑day management of the Estate, occupiers, and public realm.
* Manage the shared, Estate management office space.
* Organise daily operational tasks by coordinating with the service teams, carry out administrative work, inspect the estate for condition and compliance.
* Work closely with the Estate Management Team, Events Team, Engineering Manager, Fabric Surveyor and service partners to deliver projects on the Estate and public realm.
* Assist in providing a best‑in‑class service to the single‑let occupiers and the landlord, promoting key relationships.
* Assist in management of the third‑party retail units.
* Engage with Estate‑wide colleagues and champion the BRIDGE values, working in partnership to create a one‑team culture.
Skills, Knowledge and Values
Skills (People & Technical)
* Support the Estate Manager in advancing good client relations with appropriate occupier representatives within the single‑let portfolio; propagate open communication and flow of information on all Estate issues.
* Ensure and update records of compliance with all LBC and MAPP’s operational processes and procedures.
* Assist the Estate Manager in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the Estate service charge budgets.
* Support the Estate Manager in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation.
* Take control of any emergency situations and execute evacuation plans in the absence of the Estate Manager.
* Document and prepare post‑inspection reports from routine inspections of third‑party occupiers and retailers.
* Attend occupier meetings and take minutes, including follow‑up actions.
* Conduct regular physical inspections of completed works and service contracts across all premises.
* Handle all correspondence with single‑let buildings and lead on administrative duties to support the efficient running of the Estate Management Office.
* Prepare service specifications, contracts and associated documentation in accordance with company guidelines.
* Manage the Estate Management Office, including supplies and general operational needs.
* Track and process service invoices and produce management accounts.
* Own LBC’s and MAPP’s vision and values, ensuring they are integrated into all Estate services and operations.
* Champion MAPP and London Bridge City’s BRIDGE community.
* See further information in the Role Profile.
Values & Behaviour
* Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
* Self‑management, showing initiative, being proactive and meeting deadlines.
* Embracing change, including technology.
* Engaging with the big picture.
* Delivering great service by working in partnership with internal and external individuals and communicating well, both written and verbally.
* Achieving results and prioritising work with attention to delivery for all stakeholders.
* Providing innovative solutions and problem‑solving.
* Developing self and others and being willing to learn.
* Interpersonal and relationship skills capable of communicating at various levels, including meetings with occupiers, clients, suppliers and wider stakeholders.
* Strong written and verbal communications, including report writing.
Experience and Salary
Essential skills:
* Excellent verbal and written communication skills.
* Demonstrable experience in client and customer engagement.
* Technical competence with a good knowledge of Microsoft Office 365.
* Experience in contract management and managing KPIs.
* Service charge budget management and reporting.
Desirable:
* IOSH or NEBOSH qualified.
* Interest in sustainability.
* Flexible working patterns, including some evenings and weekends.
* Good understanding of property and estate management principles and current industry trends.
* Knowledge of Estate management and service maintenance operations.
Working Hours: 9 am - 5.30 pm Monday - Friday
Salary Range (Based on Experience): £40,000 - £45,000 per annum, depending on experience.
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