Job Description
This is a pivotal, transformation-focused role responsible for architecting and delivering the company’s digital and eCommerce offering. We are looking for a Head of Digital/eCommerce Transformation to lead the vision, define the digital architecture, and manage agency delivery to build a scalable, commercially viable platform.
What you will be doing:
1. Leading the discovery and definition phase of the company’s digital and eCommerce transformation.
2. Shaping and owning the long-term digital architecture and platform strategy, ensuring it is future-ready and scalable.
3. Working with senior leadership to articulate and prioritise commercial goals for digital channels.
4. Translating business needs into technical requirements and user journeys for agency delivery partners.
5. Selecting and onboard technology partners, platforms, and integration tools.
6. Acting as the internal technical lead and external delivery manager – ensuring agency output aligns with business objectives and technical standards.
7. Developing a roadmap that balances launch-readiness with long-term maintainability and flexibility.
8. Establishing KPIs and success metrics for the new digital presence, from traffic and engagement to conversion and operational efficiency.
9. Identifying capability gaps internally and shape how...