Department: Commercial (Beverages)
Reporting to: Head of Beverage Account Management (or Senior Account Manager)
Join an exciting and dynamic team that plays a key role in shaping the path of our business.
About the Account Management function:
The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.
Our mission:
Lead our business in delivering an excellent customer experience, leveraging this to drive growth in revenue and profitability through the provision of added value solutions and profitable commercial models.
Your Purpose:
Reporting to the Head of Department (or a Senior Account Manager), you will support the Account Management function in managing client relations. Learn and understand our clients’ businesses and what drives them. Work with Account Managers to support identification of new opportunities that benefit all parties. Provide support to Account Managers through reporting, KPI and trend analysis. Work with Account Managers to drive the effectiveness of business processes which underpin performance on our contracts, assisting with commercial initiatives and continuous improvement projects across various business functions.
This is a dynamic and rewarding role. You will work to deliver excellent customer experiences with a focus towards commercial aspects of contract management; you will need to be flexible and open to change.
A development pathway to becoming an Account Manager will be provided with training and opportunities to grow and learn within a commercial client facing world.
Your Main Duties & Responsibilities:
Provide support to the Account Management function to maintain and broaden commercial and account relationships with clients
Provide administrative support to Account Managers
Support Account Managers in the delivery of key account plans and strategic goals
Support in the resolution of client escalations
Support Account Managers in delivering an excellent customer experience
Represent TVS SCS in interfaces with the client if required
Maintain effective action logs to manage multiple priorities
Support the maintenance of client reports
Occasional liaison with the client accounting team to support the planning and forecasting process
Contribute ideas to develop marketing and growth strategies
Identify and attend industry and networking events to grow network
Support in identifying new potential ideas to grow our pipeline
Build and maintain strong relationships with internal stakeholders within TVS SCS
Develop industry insights and knowledge
If required:
Maintain monthly contract performance dashboards with the Account Manager
Provide holiday and absence cover
Attend client entertainment events
Support in on-time client payment in line with contracted terms
Though this position would be primarily office based at Chorley, applicants must be willing to travel and at times work from other locations, infrequent international travel may be required from time to time. Depending on experience and growth within the role, you may be asked to act as a principal manager of the relationship with the client’s management team for smaller-scale contracts, providing you with a step to becoming an Account Manager.
Knowledge, Skills, Qualifications and Experience:
Essential
* Proactive and enthusiastic to create change
* Determined, empathetic and persuasive
* Pragmatic and quick to respond to challenges
* Willingness to learn
* Goal driven and focused
* Strong interpersonal skills
* Analytical and numerate
* Influencing and questioning skills
* Excellent verbal and written communication skills
* Applicants must have a valid driving license
Preferred
* Experience in a commercial environment
* Able to provide innovative and well thought out solutions
* Support in the delivery of performance and financial targets, including budgetary cost control
* Commercial, purchasing, supply chain and/or operational background
* An understanding of the Beverage or Hospitality sectors
* Proposal and presentation skills
* Direct first-hand experience of dealing with clients
* Educated to degree level or similar
To be successful in this role you will need to be able to think creatively, maintain an optimistic and positive approach and be ready to learn. This is a client facing position so you will also need to have strong interpersonal skills and/or a willingness to learn these techniques.
Package
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
* Competitive Salary and pension scheme with life assurance
* 25 Days Holiday (plus 8 statutory Bank Holidays & discretionary holiday buying scheme)
* Employee Assistance Programme supporting wellness with immediate access to:
1. GP consultation and second opinions
2. Mental health support
3. Financial and Legal support
4. Wellbeing and healthy living support
* Employee referral scheme with financial reward
* Training relevant to your role
* Pass scheme (£100 to undertake training of your choice)
* Subsidised canteen
* Company car / car allowance
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
Where we are
Our head office is based at a purpose built, state of the art distribution facility on Buckshaw Village in Chorley with excellent transport links to the M61 and M6 plus a mainline train station less than a mile away. The office has onsite parking, shower facilities for those who brave the elements on a bike or on foot and a subsidised canteen.
We are currently operating on a hybrid working basis, there will however be a period of time at the start of your employment spent fully working in our office, meeting our people and familiarising yourself with our systems and processes.
About TVS
TVS Supply Chain Solutions are a world leading supply chain and logistics services provider, implementing innovative supply chain solutions as true partners with a broad range of blue-chip organisations worldwide. Our clients operate in diverse sectors such as Automotive, Beverage, Defence, Utilities and Rail but they all have time-sensitive, business critical missions to deliver and TVS are an essential and integral component in their performance - with our help they achieve their business goals.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer