Join our diverse Provider & Carer Payments team within our Adults’ Health and Care and Children’s Services directorates, and develop a career in administration and finance, whilst making a real difference to the lives of Hampshire residents. We are committed to creating an excellent customer experience for both our care providers and our service users.
What you'll do:
• Accurately resolve complex financial queries and ensure care payments are processed correctly and in a timely manner.
• Deal with a high volume of queries via our email inbox, authorise payments, and reconcile accounts.
• Help improve our current processes and policies.
• Build supportive and collaborative internal and external working relationships with customers and colleagues.
What we're looking for:
• Excellent attention to detail and organisational skills.
• Person-centred and resilient, with the ability to take responsibility for your work.
• Superb communication skills.
• First-class numeracy and IT skills.
• Willingness and ability to learn new skills to become an active, adaptable, and involved member of our uniquely skilled team.
• Transferable skills or relevant experience in a customer-facing or numerate role will also be considered.
Why join us:
• Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
• Engage in meaningful work that is both rewarding and meaningful.
• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
• Flexible working arrangements: Hybrid working – home and office based.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other roles you may have experience of may include: Payments Coordinator, Provider Payments Specialist, Carer Payments Administrator, Financial Services Officer, Payment Processing Associate, Carer Financial Liaison, Payment Operations Analyst, Provider Finance Coordinator, Carer Support Payments Officer
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