Inclusive Consulting is delighted to partner with a values-led social enterprise focused on creating healthier, more sustainable communities through people-centred placemaking and systems change. We are recruiting a strategic and proactive Head of Operations to join their ambitious team in a permanent role, with additional responsibility for covering Business Manager duties for a 12-month period.
This is a rare opportunity to play a pivotal role in shaping and supporting the way a purpose-driven organisation works behind the scenes - ensuring the systems, processes and people that power its mission are aligned, efficient and well-supported. The role is fully remote with occasional travel and offers flexibility for either full-time or part-time working arrangements.
Role Responsibilities
Head of Operations – Permanent
* Lead the development and implementation of internal processes across the organisation to improve efficiency and consistency.
* Coordinate delivery operations, ensuring projects run smoothly with clear workflows, timelines and communication.
* Review and improve internal systems and data management tools (e.g. Xero, SharePoint, spreadsheets).
* Oversee day-to-day marketing coordination to maintain a consistent brand presence and campaign delivery.
* Drive internal communication and team connectivity to support engagement and collaboration.
* Manage onboarding and offboarding for consultants and associates, including contracts and induction.
* Support people operations and HR processes in collaboration with the CEO.
* Oversee governance, documentation and compliance, including core strategy meetings and filings.
* Contribute to business development by supporting early-stage pipeline activity and coordination.
Business Manager Maternity Cover – 12 Months
* Oversee finance administration including invoicing, payroll coordination, VAT/pension submissions and Xero reconciliation.
* Support project scheduling, capacity planning and team resourcing across multiple programmes.
* Contribute to marketing execution and attend weekly business development meetings.
* Maintain smooth internal operations, including IT, communications, and day-to-day admin support.
* Organise and support governance functions including leadership meetings, minute-taking and compliance filing.
Person Specification
We’re looking for someone who:
* Brings strong experience in operations or business management - ideally within a consultancy, social enterprise, or purpose-led organisation.
* Has hands-on experience with internal systems, project coordination, finance processes and HR support.
* Is highly organised, detail-oriented and comfortable leading delivery processes across a distributed team.
* Demonstrates excellent communication and collaboration skills, and is trusted by colleagues at all levels.
* Thrives in a dynamic, evolving environment and can balance strategic thinking with day-to-day delivery.
* Is values-driven with a strong interest in social impact, community-led initiatives and systems change.
What’s On Offer
* Permanent position with salary of £45,000–£55,000, depending on experience.
* Remote working with occasional in-person meetings.
* Flexibility for either full-time or part-time working patterns.
* 25 days annual leave plus 8 Bank Holidays.
* Stakeholder pension scheme.
* Occupational sick pay (two weeks full, two weeks half after probation).
* Smartphone (post-probation) and home working equipment provided.
* A collaborative, people-first team culture committed to wellbeing and shared purpose.
* A chance to shape how a growing, mission-driven organisation runs its operations.
If you’re a natural organiser who’s passionate about structure, clarity and social impact, we encourage you to apply for this exciting opportunity.
We are committed to providing a fair and inclusive recruitment process. If you require any reasonable adjustments during the process, please inform your consultant.
While we are unable to respond to all unsuccessful applications, we are happy to retain your details for future opportunities. If you'd prefer your details to be removed at any time, please contact hello@incconsulting.co.uk.