Job Description
5 Month Contract With A Local Authority
Job Purpose
To contribute to the efficient day-to-day running of the Orbit Business Centre, providing front-line support and assistance across a wide range of administrative, operational, and customer service duties associated with a busy business and conference centre.
The postholder will ensure the smooth operation of conference, training, and meeting facilities, assist tenants and visitors, and provide high-quality customer service at all times.
Key Responsibilities
* Provide front-of-house and reception duties, including greeting visitors, managing bookings, handling enquiries, and ensuring a professional and welcoming environment.
* Assist in the set-up and operation of conference, training, and meeting suites, including arranging furniture, IT equipment, and presentation materials as directed.
* Deliver excellent customer service to tenants, visitors, and Centre users, ensuring queries and requests are handled efficiently and courteously.
* Provide support to Centre staff in the delivery of catering and hospitality services as required.
* Undertake cash handling and process payments for bookings, catering, and other services in accordance with financial procedures.
* Liaise with tenants and Centre staff to resolve facilities issues promptly and efficiently.
* Carry out regular building inspections, reporting maintenance or safety issues to the appropriate personnel.
* Perform minor cleaning tasks as necessary to maintain presentation standards in public and conference areas.
* Provide flexible support and cover for other Business Centre staff during periods of absence, peak workloads, or events.
* Support the management team with general administrative and facilities duties to ensure the smooth running of the Centre.
* Cover duties in other Civic or Council properties as required.
* Carry out Health and Safety responsibilities in line with the Authority’s policies and procedures, ensuring a safe working environment for staff, tenants, and visitors.
* Support the Council’s decarbonisation and sustainability goals, contributing to efforts to achieve net zero carbon emissions.
* Undertake any other reasonable duties commensurate with the grade of the post as requested by the Manager.
Requirements
* Excellent customer service and interpersonal skills.
* Confident in face-to-face communication with tenants, visitors, and colleagues.
* Ability to handle cash transactions accurately and responsibly.
* Practical, hands-on approach with the ability to assist with room set-ups and basic maintenance.
* Flexible and adaptable, with a willingness to learn and support a variety of duties.
* Reliable, punctual, and able to work both independently and as part of a team.
* Awareness of Health & Safety procedures and commitment to maintaining a safe workplace.