Job Description
Duty Manager – Harbour
We’re delighted to be recruiting for a part time Duty Manager to join the Site Operations Management Team of a dynamic and growing Harbour team based around Kent area.
This permanent, part-time position offers an excellent opportunity for someone passionate about delivering exceptional visitor experiences and leading operational excellence. The role is contracted to 24 hours per week, worked across Friday, Saturday and Sunday, with flexibility for evenings and peak periods as part of a rota.
As Duty Manager, your responsibilities will include:
1. Leading and inspiring a Customer Service Team, setting high standards and delivering ongoing training to ensure consistently exceptional performance.
2. Overseeing the smooth and safe running of the site, in collaboration with the Operations Manager and the wider team.
3. Managing the opening and closing procedures for the site each day.
4. Playing a key role in the delivery of exciting, high-profile events, from unique cultural experiences to seasonal markets.
5. Working alongside internal and external security teams to ensure the safety and comfort of all visitors.
6. Contributing to a wider mission to reimagine the English seaside experience—bringing innovation, creativity, and a fresh approach to the coast.
What we're looking for:
7. Proven experience in team leadership and operational management within a customer-focused environment.
8. A hands-on, proactive attitude and the ability to thrive in a dynamic, fast-paced setting.
9. Strong communication and organisational skills, with a focus on safety, compliance, and guest satisfaction.
10. A passion for unique experiences, community engagement, and outdoor events.
24 hours per week
Pay: 16, pro-rata + Benefits