Contract Details
Contract Type: Temporary
Grade: FC03
Salary: £25,604.23 – £26,786.83 per annum, pro‑rata (£13.64 – £14.27 per hour)
Hours: 15 hours per week
Location: Rothes Halls
Job Reference: ON000612
Role
Box Office Assistant – fixed term basis at Rothes Halls.
Responsibilities
* Provide a friendly, efficient and effective first point of contact for OnFife customers and visitors.
* Perform ticketing, cash handling, room and event enquiries, and bookings administration.
* Deliver high‑quality customer service information and support the delivery of OnFife services.
* Contribute to the ongoing development of OnFife.
Qualifications
* Experience working in a busy customer service environment and interacting with the public.
* Previous cash handling and reconciliation procedures experience – essential.
* Experience in a box office or reception role, and a demonstrable record of delivering a high level of customer service – desirable.
* Ability to work independently and as part of a team.
* Customer‑first attitude with a can‑do mindset.
Benefits
* Living Wage employer.
* Local government pension scheme.
* Generous holiday allowance.
* Flexible working opportunities.
Equal Opportunity & Armed Forces Covenant
OnFife is an equal opportunities employer. We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
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