Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team.
To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line support for MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop, and Cloud printing solutions.
Our client is offering a day rate of £250 to £300 PD for a 6/12-month project based in Wolverhampton - 5 days per week.
Key Responsibilities:
* Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
* Ensure service requests are fulfilled in line with SLAs and communicate updates to users throughout the process.
* Escalate Major Incidents and Risk Events for management visibility and resolution.
* Participate in Mobile Device Management, enrolling new devices, maintaining stock, and repairing/replacing defective devices.
* Support Desktop Hardware (Desktops, Laptops, Thin Clients), ensuring ready stock for deployment.
* Maintain Meeting Room hardware/software, ensuring proper operation and updates.
* Administer Webex/Teams, including user provisioning, plugin updates, and removal of leavers.
Key Experience:
* Proven 2nd line support experience in a service desk, service delivery, EUT/EUC environment.
* Industry experience within financial or professional services sectors.
* Supporting MAC & Windows OS systems using JAMF.
* Knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions.
* Experience setting up meeting rooms, building laptops, configuring printers, and hardware support.
* Supporting VIPs, C-Suite, and Senior Managers.
Note: The interview process is streamlined, with an immediate start preferred. Candidates with a 4-week notice period will not be considered.
Additional: Non-passport holders may require a work permit. For more info, see our Blog.
Applications should be submitted via the 'Apply now' button. Do not include bank or payment details.
Created on 04/06/2025 by JR, United Kingdom.
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