What is the job role?
Kickstart Your Career with Customer Services!
Become a Customer Services Apprentice - Your Future Starts Here!
Are you ready to launch a career that makes a real difference in your city? Customer Services is offering multiple exciting apprenticeship opportunities across our dynamic teams – and we want YOU to be part of it!
Whether you're passionate about helping people, curious about how Customer Services runs behind the scenes, or eager to build skills that open doors to long-term career success, this is your chance to shine.
Why Join Us?
• Work with over 20 different teams providing fast-paced services.
• Gain hands-on experience in customer-facing roles and administrative support - not all roles involve direct contact!
• Be part of a service that supports over 40 Council functions - from housing and highways to elections and social care.
• Receive on-the-job training while completing a Level 3 Business Administration or Customer Services specialist Apprenticeship, depending on your placement.
This apprenticeship role is a fixed-term contract of 21 months, in line with the duration of the apprenticeship training.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
What You'll Be Doing
Depending on your placement, you could be:
• Answering customer enquiries via phone, email, or face-to-face
• Raising service requests using customer relationship management and internal systems
• Managing team inboxes and prioritising tasks
• Ordering goods and services, raising invoices
• Supporting project and improvement work with administration and data analysis
• Publishing updates and maintaining information platforms
• Performing basic financial and statistical calculations
Learn, Grow, Thrive
You’ll be supported every step of the way by experienced colleagues and mentors. This apprenticeship is more than a job - it’s a gateway to a rewarding career with the Council. Many of our apprentices go on to secure permanent roles with potential to grow into leadership positions.
Where You’ll Work
From our buzzing Telephone & Digital Contact Centre to specialist teams like Resident Experience, Risk & Assurance, and Community Support, you’ll be placed where your strengths shine and your potential grows.
Ready to Make an Impact?
If you’re enthusiastic, eager to learn, and want to be part of something bigger - apply now and start your journey with Customer Services. Your future is calling. Answer it!
Is this something you might be interested in?
If you would like to know more before applying, call us for a chat on we would love to hear from you and explain a little more about working for the council and why it’s a really good career plan as well as know a little bit about why you are interested.
Who are we looking for?
We are looking for individuals who can demonstrate;
1. Care about delivering an excellent service to every internal and external customer.
2. Excellent communication skills, confident in face to face, telephone, and written activity.
3. Ability to support a diverse customer base.
4. Ability to deliver in a fast-paced environment.
5. Ability to respond to change positively.
6. To be flexible to the needs of the service.
7. Good IT skills.
8. An understanding of the range of services provided by the council.
Closing date is midnight on Sunday 4th January .
The application and selection process for candidates is as follows:
Stage 1 – 08/01/ - Candidates will be shortlisted based on the answers given
Stage 2 – 13/01/ - Face to face Pre-interview and Maths & English assessment*
Stage 3 - 23 & 26 & 27/01/ - Final interview and work-related role play.
* (The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect from and how to prepare for the final interview.
All applicants will be required to undertake an initial assessment prior to being invited to final interview to ensure they have a minimum level of maths and English to be able to achieve Level 2 if required.
You will undertake the Level 3 Business Administrator Apprenticeship or a Customer Services specialist Apprenticeship. Further information for this apprenticeship can be found on:
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
9. Members of the Armed Forces and veterans
10. Are currently in care or have previously been in care
11. If you consider yourself to be disabled or if you have a long-term health condition
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Did you know that there is support available to help you with your application?
If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.
We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.
Address: West Orchard Way, Coventry CV1 1FY
Phone:
Email:
Website:>
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.