Location: Stoke on Trent, ST1 5PZ (Remote Working)
Hours of work: 20
Contract Type: Permanent
We're looking for a Service Coordinator to join our Out of Hours team within the Operational Service Centre (OSC).
This is a part-time, remote role working Monday to Friday, 5pm–9pm (20 hours per week).
You'll enjoy good hours, a supportive team, and the chance to work in an impressive environment while helping us deliver exceptional service.
Job Description
As Service Coordinator, you'll provide vital support to our operational field teams, account teams, and other departments.
Your role will include coordinating schedules, managing documentation, and ensuring smooth communication so that services are delivered efficiently and on time.
This is an excellent opportunity for someone organised and detail-focused who wants to make a real impact in a flexible role.
Key Responsibilities
* Process and log client calls accurately, translating them into engineering or FM solutions in line with contractual requirements.
* Identify and deliver the most appropriate solutions to client requests.
* Build and maintain strong relationships with clients and the account delivery team.
* Manage and update software systems such as Maximo to ensure accurate records.
* Provide professional and articulate helpdesk support that exceeds client expectations.
* Support the account delivery team with administration duties and escalation of issues.
* Ensure compliance with company processes, procedures, and contractual requirements.
Professional and Personal Competencies/Qualifications
* Previous experience in customer service, contact centre, or administrative roles.
* Strong call handling skills with a professional approach.
* Proficient in Microsoft Office programmes.
* Excellent written and verbal communication skills.
* Proven ability to work effectively as part of a team to achieve goals.
* Strong organisational and planning skills to schedule activities and events.
* Ability to understand and analyse statistical data.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do -
Job Types: Part-time, Permanent
Expected hours: 20 per week
Work Location: In person