Salary: £21,000 - 24,000 per year Requirements: Proven experience architecting ITSM / Service Management platforms (Helix, ServiceNow, or similar) Strong understanding of CMDB design, data models, and multi-source integrations Solid grounding in ITIL and service management operating models Experience working within enterprise architecture and design governance Confident stakeholder engagement across technical and non-technical teams Comfortable operating in fast-moving, ambiguous environments Responsibilities: Provide end-to-end architectural ownership for a new CMDB and service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance, and ITSM best practice Support service taxonomy, dependency mapping, and service-centric operating models Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners Translate architecture into clear guidance to support delivery and go-live readiness Technologies: Architect CMDB Support ITIL ITSM ServiceNow More: We are a global retail organization undergoing a significant service management transformation. We are seeking an experienced Service Management Enterprise Architect for a contract position to support the delivery of a new enterprise CMDB. This role offers architectural leadership across service management, infrastructure, and enabling technologies in a hybrid work setting based in Salford. We offer a competitive daily rate and are looking for someone to start as soon as possible. last updated 5 week of 2026