Client Services Advisor
Northamptonshire
£27,000 - £28,000 + Bonus + Benefits
Full Time, Permanent
Rise10 Recruitment are currently recruiting for a passionate and proactive Client Services Advisor to join a market-leading provider of warehouse and racking solutions. With over four decades of experience in the industry, our client offers an exceptional opportunity for someone looking to expand their skills within a dynamic, supportive, and fast-paced environment. This is an exciting role for a driven and highly organised professional who thrives on providing excellent customer service, solving problems, and managing client projects from enquiry through to resolution.
The Role:
You will play a key part in supporting the inspection, maintenance, and small works process for a diverse client base. Your responsibilities will include:
* Managing client enquiries via phone and email.
* Handling quotations and technical queries while ensuring all processes are followed.
* Liaising with on-site installation teams to resolve scope-of-work queries.
* Troubleshooting failed or delayed jobs and coordinating re-scheduling with relevant departments.
* Building and maintaining strong knowledge of customer systems and portals.
* Supporting internal departments to ensure smooth operational workflows.
* Providing friendly, professional communication to clients, suppliers, and contractors.
* Identifying growth opportunities and supporting overall team development.
Requirements:
* Knowledge of warehouse racking/warehouse environments.
* Previous experience in an office-based, customer-focused role.
* Excellent telephone manner and communication skills.
* Strong organisational and problem-solving abilities.
* High level of attention to detail and a proactive attitude.
* Ability to work effectively both independently and as part of a team.
Benefits:
* Bonus structure
* 25 days holiday
* EV car scheme
* Gym membership
* Private healthcare
* Access to therapy
* Pension
* Costco membership
* Career progression opportunities within a growing team
* Free on-site parking
* Supportive, collaborative working environment
If you are ready to take the next step in your career and join a forward-thinking, people-focused organisation, we want to hear from you. Apply now or contact us for a confidential discussion.