Student Support Advisor
Location: Manchester
Salary:£26,520 – £32,240 per annum
About The Role
As a Student Support Advisor, you’ll provide frontline pastoral and wellbeing support to students navigating a range of personal and practical challenges. Working within a centrally coordinated, digital‑first service, you’ll play a key role in ensuring students feel heard, supported and guided to the right help at the right time.
You’ll manage a varied caseload, offering structured support through assessment, triage and one‑to‑one sessions, while working closely with colleagues across the University and external services to deliver a consistent and compassionate student experience.
What You’ll Do
* Provide empathetic, trauma‑informed support to students experiencing wellbeing, mental health or practical challenges.
* Manage a caseload, delivering one‑to‑one support sessions both online and in person.
* Carry out assessment and triage, identifying appropriate support and next steps.
* Maintain accurate, confidential case records using digital systems such as TargetConnect.
* Respond to student enquiries and contribute to drop‑in sessions.
* Refer students to internal or external specialist services as needed.
* Escalate safeguarding concerns in line with procedures and use sound judgement in managing risk.
* Work collaboratively with academic teams and external partners to support student outcomes.
* Contribute to workshops, initiatives and wider activities that promote wellbeing and inclusion.
What You’ll Bring
* Experience supporting young adults, with an understanding of the challenges they may face.
* The ability to provide supportive, non‑judgemental and inclusive pastoral care.
* Strong communication skills and confidence handling sensitive situations.
* Good organisational skills, with a focus on accurate record‑keeping.
* Confidence working with digital systems in a case management environment.
* The ability to manage your workload, use initiative and recognise when to escalate concerns.
* Emotional resilience and a calm, professional approach in a busy setting.
* A commitment to equality, inclusion and a positive student experience.
Benefits
* 25 days holiday per year (FTE)
* SMART pension
* A comprehensive benefits package
EEO Statement
They particularly welcome applications from people of colour who are underrepresented in their organisation.
Requirements for Successful Applicants
* A basic DBS disclosure is required for all successful applicants; enhanced checks may be required depending on the role and internal policy.
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