Job Description
Temporary Accommodation Allocations Officer
Ashford
Temporary
Full time
Are you experienced in managing temporary accommodation and passionate about supporting those in housing need? We are looking for a dedicated Temporary Accommodation Allocations Officer to join a busy Local Authority team in Ashford and help ensure safe, suitable placements for residents.
THE ROLE
As a Temporary Accommodation Allocations Officer, you will be responsible for managing the day-to-day placement of clients into temporary accommodation, ensuring suitability, safety, and efficiency at every step.
1. Match clients to available temporary accommodation through thorough suitability checks
2. Carry out sign-ups and set up rent accounts to support income collection
3. Ensure accommodation meets health and safety standards through site visits and documentation reviews
4. Maintain accurate records on landlords, units, and placements
5. Respond to complaints and tenancy issues, escalating when required
6. Coordinate movements and voids to reduce vacant property time
7. Liaise with internal teams to facilitate smooth transitions to permanent housing
THE CANDIDATE
The ideal candidate will have previous experience working in a similar role within a housing or local authority setting, particularly with temporary accommodation.
8. Strong knowledge of housing legislation and statutory duties
9. Experience in client placement and tenancy sign-up processes
10. Confident managing rent accounts and ensuring income collection
11. Excellent communication and stakeholder coordination skills
12. Ability to handle sensitive situations and resolve tenant or landlord issues effectively
THE CONTRACT
Temporary – 3 months
The pay range for the role is £20.00 to £24.00 per hour LTD company rate. The PAYE equivalent is £17.16 to £20.59 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!