We're looking for a kind, compassionate, and resilient Housing Advice Worker to join our Social Care Service in Kent.
£27,976 per annum, working 40 hours per week on a 1-year FTC.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award‑winning Learning & Development and a culture that welcomes all.
Benefits
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24‑7 confidential support
* Online wellbeing resources
* A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
Responsibilities
* Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
* Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
* Supporting key customers to set personalised goals in the form of a move‑on Support Plan.
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of “positive risk taking.”
* Ensuring customers have full access to any move‑on welfare support by completing move‑on paperwork prior to customers’ move‑on date.
* Liaising and building partnerships with local charities to support customers with move‑on items.
* Accompanying customers to property viewings.
* Helping to set up utilities for move‑on customers.
* Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
* Empowering customers to ensure they receive the service and benefits to which they are entitled.
* Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community.
* Develop links with private sector landlords, estate agents and other housing providers to source additional units and move‑on accommodation.
* Deliver domestic abuse training and awareness raising to housing teams and local landlords forums.
* Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols.
* Engaging positively in reflective practice sessions with colleagues.
* Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager.
* Note: This is not an exhaustive list of all duties and may be subject to change in accordance with the needs of Look Ahead.
About You
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
* Exudes a warm friendly presence and open behaviour.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Has a practical and logical mind and is naturally well‑organised.
* Is confident with high levels of self‑esteem.
* Is respectful, articulate and sensitive in style of communication.
* Is motivated towards excellence and improvement of personal performance with a can‑do attitude.
* Ability to cope positively with challenging and diverse behaviour.
What You’ll Bring
* NVQ Level 2 or equivalent experience in the social care/charity sector.
* Full Driving Licence and access to use of vehicle (desired).
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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