We are currently seeking a Service Advisor with a strong automotive background who is ready for a new challenge, to join the team at RAC Auto Services in our Morley Service Centre.* Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)* **9-day Fortnight -**discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight* Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform* Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance* Career development and learning opportunities* An active social club plus hundreds of members only discountsThe successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers* Greeting members and confirming vehicle information, including make, model, and type of service or repair issue* Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.* Coordinating with technicians to ensure timely completion of repairs and maintenance* Providing regular updates to members on the status of their vehicle* Handling member concerns and complaints in a professional and timely manner* Preparing and completing repair orders.* Supporting the collaboration and achievement of team sales targets and conversion rates.* Understanding revenue and profit targets.* Providing site and mobile service administrative support including:* data entry and maintaining records* invoicing and receipting payments* part returns and correct allocation of part numbers on repair ordersThis role suits motivated customer service, solution focussed individual, including:* Outstanding professional customer relationship management including problem solving and conflict resolution skills* Technical knowledge of automotive repairs and servicing - desirable* Sound administrative/clerical skills* High level verbal and written communication skills* Effective teamwork skills and ability to develop positive workplace relationships* Flexibility to travel and work between centresIf you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner on 08 9436 356 or lorretta.jackson@rac.com.au We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. **Supporting Diversity & Inclusion** RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.RAC Auto Services is one of Western Australia's most reputable and largest automotive service providers, with over 10 conveniently located centres across the Perth metro area. By joining our team, you'll benefit from a well-known, trusted brand and enjoy consistent, predictable working hours-ensuring a genuine work-life balance. Plus, earn extra through realistic, achievable monthly targets.RAC is a purpose-led member organisation.Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.Our Purpose is to be the driving force for a better WA.Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.For any assistance please contact recruitment@rac.com.au
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