Company description:
Khne + Nagel (AG & Co.) KG
Job description:
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Join our Sea Logistics Operational Care Centre (OCC) and play a key role in ensuring the smooth coordination and execution of export shipments. As an Operational Care Specialist, you will be at the heart of our Export Customer Operationsmanaging bookings, documentation, carrier coordination and ensuring our customers receive accurate, timely and high-quality service.
How you create impact
1. Coordinate and align customer deliverables with Customers, carriers, partners, and suppliers to ensure smooth cargo movement.
2. Deliver customer engagement, satisfaction, retention and reactivation with Field Sales to establish and strengthen operational relationships with customers.
3. Ensure that all existing customers are communicated with regularly.
4. Review and validate shipping instructions, ensuring compliance with country regulations, export controls, and routing requirements.
5. Execute bookings, generate documentation, update operational systems, and communicate shipment details accurately and on time.
6. Monitor carrier and vendor performance, escalate deviations, and resolve rate or performance issues when needed.
7. Act as the main contact for services in scope and maintain strong daily communication with Customers, OCC departments, overseas offices, and suppliers.
8. Support onboarding o...