EOE/AA/Disabled/Veterans
Salary £28,500/year plus FO upsell bonus
The Hilton London Canary Wharf is a modern, full-service hotel with 282 Guestrooms in the heart of London's financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic Park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.
Hilton was voted #2 Great places to work in 2022. Our industry is all about people, so we are serious about taking care of our team members and support their career ambitions in an individualized way. The Hilton London Canary Wharf has a solid track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.
What will I be doing?
A Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Occupy the hotel lobby and other public areas, particularly at busy times
* Engage Guests in conversation and provide general assistance
* Manage, record, and resolve promptly all Guest complaints
* Meet and greet VIP Guests and major corporate clients upon arrival
* Coordinate the services and special facilities provided to long-stay Guests
* Understand all credit procedures and ensure they are applied
* Stay current with all hotel products, services, policies and emergency procedures
* Monitor Guest satisfaction reports and implement actions to improve results
* Handle, record and follow through with management issues or emergencies that arise
* Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
What are we looking for?
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
* Previous supervisory experience in Front Office within the hotel/leisure/retail sector
* Good knowledge of Health and Safety and security procedures
* Calm, efficient and the ability to work well under pressure
* Excellent leadership skills and exceptional communication skills
* A passion for delivering exceptional levels of guest service
* Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
* Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous role as a senior supervisor or Duty Manager in a similar quality hotel
* A degree or diploma in Hotel Management or equivalent
* An in-depth knowledge of the hotel, leisure or service sector
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON
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The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
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