About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!
Are you currently working in an administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!
We are looking for an enthusiastic, pro‑active, and self‑motivated individual to join the UK Packaging Division as a Customer Service Co‑ordinator. As a natural ‘people‑person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Crumlin site (South Wales) by being our point of call for our customer base.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed.
This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people‑person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!
About you
* Relevant customer facing experience – ideally within a B2B or B2C environment.
* Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
* A positive and can‑do attitude
* Strong organisational skills with proven ability to handle multiple tasks at any given time
* Computer literate, especially on Microsoft packages (Excel, Word, etc)
Benefits
* Competitive salary
* 25 days holiday plus bank holidays
* Pension scheme, life assurance and income protection
* Employee Assistance Programme
* Employee Discounts
* Cycle to work scheme
Location
This is a full‑time role based in our site in Crumlin (South Wales). Working hours are Monday to Thursday (site‑based) from 8am – 4.30pm and Friday (home‑based) from 8am-1.30pm.
About us
We’re DS Smith, an International Paper Company, and a leading provider of sustainable packaging solutions, paper products and recycling services in more than 30 different countries across EMEA with over 30,000 colleagues and supporting customers across sectors like FMCG, industrial, and e‑commerce. We deliver on quality, service, innovation, and added value to deliver market‑leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America.
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
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