Due to the relocation of one of our Reception team, Glebe House Surgery would like toappoint a receptionist who is flexible, hardworking, professional, friendly and is a caring individualwith a strong can do attitude together with excellent peopleskills. A team player with great administrative and communication skills atall levels, well organised with the ability to work under pressure, remainingcalm, focused and approachable.
This is an exciting opportunityto join a busy, expanding and diverse GP Practice with 9986 patients, 4 GPPartners,1 ANP Partner, 3 Salaried GP's and 1 Advanced Nurse Practitioner to work as part of ahardworking well established and successful team.
Main duties of the job
Receive, assist and direct patients to access the appropriate service to their needs, by phone, digitally and on front desk.
Answer phone calls and phone patients regarding appointments, prescriptions, results and other queries.
Complete all reception tasks from other clinicians in a efficient professional manner.
About us
We are a supportive and friendly practice with a patient focused ethos. General Practice today is challenging but an exciting place to work, the business strives through our team of dedicated staff to evolve, recognise and meet the needs of our patients, providing excellence, enhancing patient care and shaping the future of General Practice.
Job responsibilities
* To have a thorough knowledge of all practice procedures.
* To work in accordance of written protocols
* Answer incoming phone calls and dealing with caller's queries appropriately
* Process appointment requests / cancel or rearrange as per patients requirements
* Deal with visits requests
* Greet patients as they arrive at the practice, direct to correct waiting room
* Signpost patients to the correct service ie pharmacy, urgent eye care etc
* Send and reply to emails from outside agencies
* Process prescription requests in a timely manner
* Process patients change of address or name
* Process any online access requests
* Keep reception area and waiting room tidy
* Input data onto patients records as necessary
* Action any incoming post as necessary, frank any outgoing post
* General admin duties such as scanning and photocopying
* Ensure building security have thorough knowledge of doors/windows/alarm.
* Any other tasks allocated by managers
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* GCSE grade A to C in English and Maths
Experience
* Experience of working is in a customer focused role
* Experience of admin duties
* Experience of working within a healthcare setting
* Experience of using Systmone
Personal skills
* Polite and friendly attitude
* Competent in the use of Microsoft Outlook and Office
* Able to work under pressure
* Enjoys working as part of a team
* Flexible
* Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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