Job overview
A new and exciting opportunity has arisen within Pelvic Health Physiotherapy for a Band 4 clinic co-ordinator to join our team on a part-time basis. The Pelvic Health team are a small but busy team and have had recent investment through the Local Maternity Network Service to develop its Perinatal Pelvic Health Service.
We are looking for an enthusiastic, motivated, and flexible individual to work alongside our clinicians to support planning and organisation of the team, assist capacity and demand work across the Specialty and help to embed the implementation of the Perinatal Pelvic health Service. Within the role, you will be expected to work closely with other departments and Specialities to ensure that administrative processes run effectively and relevant patient pathways are followed.
It is essential that anyone applying for this role has administrative experience and is highly organised to support the team in clinic planning across the week.
Main duties of the job
1. The post holder will take a pro-active approach to support planning and organisation of the Pelvic Health Physiotherapy teams clinics and clinic templates, coordinating telephone, face-to-face and group activity to ensure that clinics are used efficiently and effectively.
2. Support with forecasting of clinics and groups to avoid future capacity issues and work with Directorate managers to support capacity and demand work and service improvement techniques.
3. Help to provide and establish effective and timely reporting mechanisms for planning and performance activity.
4. Attend dedicated meetings to monitor service activity, waiting times and appointment availability.
5. Work closely with other Directorates/Teams where appropriate to ensure that the underlying administrative processes are in place to support referrals and appointment allocation.
6. The post holder will need to show experience of using Microsoft office packages and be able to demonstrate experience of patient administration systems to process outpatient appointments, understanding the Referral to Treatment policy and managing outpatient lists and targets.
7. To create and amend standard letter templates ensuring standard operating procedures are followed.
8. Demonstrate experience of working to a high standard in a customer service environment and show excellent communication skills.
Working for our organisation
To find out more about what it is like to work for our Trust please visit the following link:
Our benefits
We offer a range of benefits to support our staff including:
9. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
10. 27 days holiday rising to 33 days (depending on NHS Trust service)
11. A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
12. A variety of different types of paid and unpaid leave covering emergency and planned leave
13. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
14. NHS Car Lease scheme and Cycle to Work scheme
15. An extensive range of learning and development opportunities
16. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment
Person specification
Experience and Knowledge
Essential criteria
17. Experience of working with Microsoft packages
18. Experience of using patient administration systems
19. Experience of managing outpatient lists and targets
20. Experience of working to a high standard in a customer service environment
21. Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy
22. Working knowledge of the eRS/Choose and Book system
Desirable criteria
23. At least 2 years’ experience working in operational services in the NHS, to include: Managing capacity & demand, Demonstrable experience of outpatient management, Managing activity
24. Involvement in service redesign projects or programmes with clear and demonstrable benefits to patients and organisations
25. Ability to analyse and resolve problems relating to capacity & demand and waiting list issues within designated specialties
Qualifications and Treatment
Essential criteria
26. Maths & English GCSE at Grade C or above, or equivalent
27. Good written and spoken English
28. NVQ Level 4 or equivalent experience
Skills and Abilities
Essential criteria
29. I have excellent verbal and written communication skills
30. I am able to communicate with staff at all levels, including Consultant medical staff
31. I am able to work in a fast paced and busy environment
32. I am able to work as part of a team
33. I am able to work under pressure to strict deadlines and requirements