Job overview
Department - Rheumatology
This role is to work on site, within the core hours of ( hours per day).
Post holders will be appointed at band 3 or band 4 depending upon previous experience as laid out in the Trusts development framework for medical secretaries. The framework provides a clear progression to allow post holders to progress from band 3 to band 4 within the post subject to formal evaluation in role (this would take 18 months to progress from band 3 to band 4.
We are looking for an experienced secretary to join the clinical administration and clerical teams at The James Cook University Hospital. The post is available within the Rheumatology Department. This offers excellent opportunities for enthusiastic and conscientious people to provide a comprehensive medical secretarial service to consultants, junior medical and specialist nursing staff in an efficient and timely manner, assisting in the organisation of their workload and contributing to the overall success of the service.
Main duties of the job
You will have previous medical secretarial and administrative experience, preferably in a health care setting. It is essential that you have strong IT skills, a good level of general education, an extensive knowledge of Office and Outlook (including Word, Excel, PowerPoint, email and internet) along with advanced typing/word processing qualifications/skills.
You will have excellent communication, interpersonal and organisational skills. Its important that you are flexible, able to act on your own initiative and work both independently and as part of a team. You must be able to work under pressure to tight deadlines and prioritise workloads as well as being positive and enthusiastic.
This vacancy will close when we receive sufficient completed applications.
Working for our organisation
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Person specification
Experience Band 3
Essential criteria
1. Working knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
2. Secretarial and administrative experience
Experience Band 4
Essential criteria
3. Extensive use of Office and Outlook, including word, excel and powerpoint, e-mail and internet
4. Substantial secretarial and administrative experience
Knowledge & Skills (Both)
Essential criteria
5. Efficient and accurate word processing skills
6. Excellent planning, prioritisation and organisational skills
Desirable criteria
7. Trust experience; knowledge of STHFT policies and procedures
Knowledge & Skills (B4)
Essential criteria
8. Substantial working knowledge of secretarial/clerical processes
9. Substantial Working Knowledge of Functionality of Patient Administration System
10. Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures
11. Knowledge of General Data Protection Regulations and patient confidentiality
Knowledge & Skills (B3)
Essential criteria
12. Understanding of secretarial/clerical processes
Desirable criteria
13. Awareness of General Data Protection Regulations and patient confidentiality
14. Knowledge of medical terminology
15. Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures (B3) (2)
16. Working knowledge of the functionality of Patient Administration Systems (B3) (2)
Qualifications & Training Band 3
Essential criteria
17. GCSE in Maths and English or Functional Skills (level 2) or equivalent level of demonstrable experience (using the knowledge and skills criteria above)
18. NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the knowledge and skills criteria above)
Desirable criteria
19. Medical Terminology qualification or equivalent level of working experience with medical terminology
20. Audio-typing qualification or equivalent level of working experience with medical terminology
21. Customer Care qualification level 2
Qualifications & Training Band 4
Essential criteria
22. GCSE in Maths and English or Functional Skills (level 2) or equivalent level of demonstrable experience
23. NVQ3 level Secretarial or Business Administrative qualification or equivalent level of demonstrable experience
24. Medical Terminology Qualification Level 2 or equivalent level or short courses or equivalent demonstrable working experience in accordance with the Trusts Medical Secretarial Development Framework
25. Customer care qualification, Level 2 or short courses or equivalent demonstrable working experience in accordance with the Trusts Medical Secretarial Development Framework
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