Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:ability to manage collections care, documentation and conservation programmes to agreed standardsexperience in delivering inclusive and accessible visitor experiences with collections and historic interiors or placesconfidence in working collaboratively with colleaguesunderstanding of day-to-day house operations, with the ability to manage or supervise resources and ensure complianceability to identify and resolve operational and collections-related issues, using feedback and guidance to improve services Additional criteria for all other applicants:a skilled leader of people, with experience of managing and working with volunteersexperienced in caring for collections in a historic setting, with knowledge of collections management systemsfamiliar with preventative conservation and how to apply it, both practically and strategically, through programmes of routine and deep cleaningaware of health and safety and emergency proceduresSenior Collections & House OfficerThe teams in the Suffolk Portfolio of Ickworth Estate, Melford Hall, and Lavenham Guildhall are in the process of putting together masterplans which will bring significant changes to the properties. New conservation projects means that the team will be looking for committed people to join them.Melford Hall is a surprising country house. Set on the village green in Long Melford, it has a fascinating history ranging from a medieval monastic estate to a lived in family home. The stories it shares with us are of changing tastes, survival against adversity, naval adventures on the high seas and family life.If you enjoy providing great customer service and would take pride in serving this very special property, the team would love to hear from you.You’ll manage a team of collections assistants and volunteers to conserve and clean the house and its collections. You’ll be responsible for the daily opening of the house, making sure you have the people in place to provide a consistently high-quality experience for visitors. You’ll also be responsible for attaining excellent standards of care, and for the planning and running of conservation projects. You'll be collecting and recording data, and using preventative conservation, to help our understanding and how best to conserve, interpret and present the house and its collections. You’ll lead by example to embed a culture of excellent customer care, welcoming and introducing visitors to the work of your team here and the wider conservation work of the National Trust.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 25th January 2026To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 167591IRC167591SudburyFixed Term f/t (37.5 hrs pw for 12 mo)Ends: Jan 25th Important noticeIn line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.We’re looking for a Senior Collections and House Officer who can help to create memorable experiences for all visitors as well as championing the care of important collections at Melford Hall and Lavenham Guildhall. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.Melford Hall, Long Melford, Sudbury, CO10 9AACompliance.Eligibility to Work in the UK26,793 pa