Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
1. Salary range £24000-£26000 per annum with bonus
2. Comprehensive health and life insurance and well-being benefits
3. Pension
4. Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
5. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role:
Being a member of the Client Connectivity team the Connectivity Client Service Analyst works with DTCC clients in providing an integrated, fast, secure, and cost-effective set of transfer options that are available to all lines of business when there is a need to transfer data to or receive data from external customers and vendors. You will partner with lines of the business to select transfer methods tailored to meet their business requirements and securely exchange data, following corporate and industry standards. You will execute routine and complex transactions with minimal supervision referring the most complex and risk related transactions to management.
Your Primary Responsibilities:
6. Provide professional phone support for clients for DTCC within the Connectivity, Activation and Product Support (CAPS) are.
7. Resolve customer problems with little or no supervision
8. Work closely with both business contacts and clients to successfully setup critical file transmissions in an accurate manner
9. Required to work in a number of different environments including Linux/Unix and IBM Mainframe, utilizing various managed file transfer middleware infrastructure systems
10. Demonstrate excellent organizational and workload management skills and must excel in a fast-paced, multi-tasking environment
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
11. Bachelor's degree preferred or equivalent experience
Talents Needed For Success:
12. Minimum of 2 years of related experience
13. Strong written and verbal communication skills
14. Good time management and organizational skills
15. Independently support and manage clients
16. Basic knowledge of the following protocols: SSH, SSL, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) would be advantageous
We offer top class training and development for you to be an asset in our organization!
Note this role comes with an attractive shift allowance of £3500 per annum