We're proud to be partnering with an internationally renowned, family owned powerhouse operating across the automotive, property, and finance sectors. This organisation has an exciting opportunity for an
IT Technical Support
professional to join their established team.
The ideal candidate will have strong problem solving skills, excellent communication abilities, and a solid understanding of IT systems and Microsoft 365.
Key Responsibilities:
* Respond to support requests via phone, email, or in person.
* Troubleshoot hardware, software and network issues.
* Ensure Asset system is up to date and providing users and servers with the relevant updates.
* To provide staff with new IT equipment and upgrades.
* Support all printers and ensure Rico Software/products are functioning correctly.
* Perform operational duties.
* Maintain and update IT documentation and ensure compliance with IT policies and security protocols.
What You'll Bring:
* Strong communication skills with the ability to explain technical issues to non-technical users.
* Solid analytical and problem solving skills.
* A proactive, collaborative approach and the ability to work effectively within a small team.
* Flexibility and adaptability when handling changing priorities.
* High attention to detail and a commitment to delivering quality service.
* Strong problem solving skills
* Decision making and organisation