Job Ref: DAK1089
Branch: Dakota Manchester Airport
Location: Dakota Manchester Airport, Manchester
Salary/Benefits: Earnings are £13.80 per hour, paid weekly equating to a minimum gross annual salary of £27,000
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will be 22:45-07:00, working any 5 days out of 7, with requirement to work 20:00-08:15 on occasions.
Hours per week: The role carries a permanent contract with a minimum 37.5 hours per week
Posted date: 05/03/2026
Closing date: 30/04/2026
We are seeking a reliable and hard‑working individual to join our Front of House Team in the role of Night Duty Manager.
PRIMARY ROLE RESPONSIBILITIES
* As leader of the Nights team in the absence of the Night Manager, you should uphold a motivating management style, which promotes a culture of continual improvement and positivity.
* To be fully training and confident in fulfilling the role of Receptionist, Night Auditor, Night Porter and Room Attendant. To set up our meetings and events spaces for conferences and private dinners and detailing to provide guests with an immaculately clean and welcoming space.
* To carry out duties and Night Audit procedure as detailed in the Front Office SOP manual, completing the Nights Checklist every shift.
* Carry out the check in and check out process for guests.
* Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering the hotel phone.
* Follow health and safety procedures closely at all times particularly pertaining to the
APPLICANT REQUIREMENTS
The successful applicant will have/be:
* A minimum of one years’ experience working as Duty Manager/Fire Warden in charge of running the nights shift for a hotel nights environment and one years experience at supervisor level or above.
* A minimum of 2 years’ experience working in a hotel environment.
* Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn, however full training will be given.
* Great communicator and a genuine people person
* A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
* Experience working in 4* and 5* hotels are strongly preferred
* Great communicator and a genuine people person
* Hands‑on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
* Flexible with shift patterns and available around the needs of our business.
* Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
HOW TO GET HERE
* Train: About a 10 minute walk from Manchester Airport station, with frequent direct services from Manchester Piccadilly and across the North West.
* Tram: Metrolink Blue Line runs from Victoria via Central Manchester to the airport main station (approximately 10 minute walk away)
* Bus: Bee Network routes (43, 103, 130, 199, 248, 288, 313, 368) serve the airport; some stop a few minutes from the hotel, others at the main station (approximately 10 minutes walk away)
* Car: No on‑site team parking; public transport is recommended.
* Cycling: Good local routes; secure bike storage available at the team entrance.
WHAT WE OFFER
FINANCIAL
* Special discounts on stays and dining at any Dakota
* Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
* Additional holiday day on the first anniversary of your employment
* Meals on duty and uniforming
WELLBEING
* Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
* Support from our inhouse Mental Health Champions
* Family‑friendly flexible working options
* Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
CAREER DEVELOPMENT
* Accredited, certified compliance training given on employment
* Access to a suite of external, certified resources via our Learning Management System
* Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
* Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships
Full terms on our benefits can be found in our Handbook.
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