Overview
Join to apply for the Senior User Researcher role at TipTopJob.
Location: Bristol, Leeds, Newcastle, Birmingham, and Nottingham.
Salary: GBP 42,848 per annum.
The Role
The Senior User Researcher is responsible for the end-to-end planning and execution of user research activities. This includes identifying research candidates, building relationships with identified users (members of the public or trade bodies), and planning the overall approach and choice of appropriate research methods.
Working in a delivery-focused Agile environment and in collaboration with members of multidisciplinary agile teams, the successful candidate will advocate for user needs-based design, design thinking and service design in the development of DVSA digital services and products.
Your Responsibilities Will Include, But Aren’t Limited To
* Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of government services. This includes choosing the right mix of research approaches (such as surveys, usability interviews, card sorting, etc.), including conducting research on site at locations such as garages and test centres.
* Carry out user research activities from recruiting participants, preparing discussion guides and moderating sessions.
* Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs, including presentations at show-and-tells, maintaining research outputs on the team wall, and creating formal reports.
* Work closely with product managers, designers and developers to turn research findings into stories and actions that lead to valuable product and service features.
* Advocate for user needs and conduct inclusive research in every activity.
* Collaborate with colleagues to develop clear and actionable findings, including working with service design colleagues to create a rich picture of user behaviour.
* Contribute to the wider user research community in DVSA, such as presenting at meetups.
Skills And Qualifications
* Sound knowledge of qualitative and quantitative research methods including user needs analysis, survey creation and analysis, prototype testing, workshop facilitation, and usability testing.
* Research and analysis skills with experience in data analysis techniques for both quantitative and qualitative data, with the ability to process complex information and extract themes and insights.
* Experience identifying research participants and tailoring research methods to fit.
* Understanding of interaction design, information architecture and visual design principles.
* Experience delivering end-to-end research projects resulting in better services or products.
* Excellent communication, presentation and interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences.
* Experience advocating for service users.
* Resilience to work in a fast-changing environment and deliver high-quality work on schedule.
* Proven ability to make effective decisions within a fast-moving Agile delivery environment.
Benefits
* Employer pension contribution of 28.97% of your salary.
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days).
* 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workplace.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Advertising Services
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