Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're at the forefront of this change by prioritizing people and delivering exciting, engaging, and entertaining experiences accessible at your fingertips. We're pushing boundaries through innovation and technology, driven by people like you. Join Entain and make it your game—let's win together.
Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, providing top-tier customer service and maintaining high standards daily. Working in our dynamic betting shops, no two days are alike, and you'll contribute to a team that wins together and prioritizes our customers' needs.
Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business. Are you ready to launch a successful career?
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on various sports and events.
4. Process customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Handle customer complaints with empathy and problem-solving skills.
7. Work towards targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8 am - 10 pm, depending on location, including weekends and bank holidays. Your weekly rota will include long opening and closing shifts, shorter evening shifts, and will vary weekly. As a key holder, you'll be responsible for opening and closing the shop. We believe in work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 or older to work in our betting shops.
* Passion for excellent customer service.
* Strong relationship-building and communication skills.
* Self-motivated and proactive.
* Ability to work independently or as part of a team.
* Calm and professional handling of challenging situations.
Outside of work, you can turn recognition into rewards. Join a talented, inclusive community where everyone is celebrated for their individuality. If you need adjustments during recruitment, please contact us.
Additional Information
What we offer includes:
* Optional overtime (subject to availability).
* Pension scheme and ShareSave program.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
#J-18808-Ljbffr