Job Duties
Program Coordination & Student Support:
•Provide day-to-day coordination of PIV and Passport activities, including programming, workshops, orientations, and academic success seminars.
•Serve as a primary point of contact for student inquiries, referrals, and follow-up.
•Support textbook voucher distribution, tutoring logistics, laptop processes, and other academic support services.
•Help monitor student progress and connect students to appropriate campus resources.
Community College Partnership Management (Major Focus: NOVA):
•Serve as the main operational contact for Northern Virginia Community College (NOVA) and other regional partners.
•Coordinate communication, student referrals, advising schedules, and transition activities for pre-transfer and newly enrolled students.
•Assist with on-site or virtual advising, recruitment activities, and partner-hosted events.
•Support the development of new pipelines and student-facing supports that strengthen the PIV partnership footprint.
•Support the development of the STEM pipeline
•Coordinate experiential learning opportunities for participants
Program Operations & Implementation:
•Assist the Project Director with planning, scheduling, and executing project activities across academic and student-success units.
•Maintain calendars, timelines, and checklists to ensure all grant deliverables, reporting cycles, and compliance expectations are met.
•Coordinate Success Coaches, advisors, faculty mentors, and peer mentors participating in PIV/Passport initiatives.
•Oversee event logistics, communication materials, student reminders, and program documentation.
Data, Reporting & Continuous Improvement:
•Work with the Vice Provost of Academic Engagement, PIV Direct, Institutional Research, and campus partners to support data collection and tracking of retention, persistence, credit momentum, and completion.
•Assist with preparation of interim and annual SCHEV reports, dashboards, and internal updates.
•Document program processes and identify opportunities to strengthen policies, workflows, and communication pathways.
Faculty, Staff & Mentor Engagement:
•Support the planning and delivery of training for faculty mentors, tutors, and advisors on inclusive teaching, mentoring, intrusive advising, and transfer-support practices.
•Help coordinate faculty and peer mentor participation in Passport and PIV programming.
Partnerships & Sustainability
•Support the Project Director’s work with Advancement and Sponsored Programs to identify future funding opportunities.
•Assist in developing processes, manuals, and sustainability strategies to continue successful activities beyond the grant period.
Minimum Qualifications
• Support with design, implementation, and continuous improvement of academic support and enrichment programming for Passport students.
• Assist and coordinate the work of Success Coaches, Academic Advisors, Community College Liaison, tutors, and administrative support staff.
• Ensure program strategies align with NSU’s mission, SCHEV expectations, and institutional student success priorities.
Institution-Wide Barrier Review (IwBR)
• Support NSU’s Barrier Review process as required by SCHEV, including identifying enrollment and retention barriers for Pell-eligible students.
• Convene faculty/staff working groups and student focus groups, analyze findings, and prepare annual IwBR reports.
• Track policy/practice changes and share lessons learned as “best practices.”
• Collaborate with NSU’s Institutional Effectiveness and the FY26 Data Analyst to track retention, persistence, and completion outcomes.
• Produce interim and annual progress reports for SCHEV, NSU leadership, and the Board of Visitors.
• Use data to recommend adjustments and improvements to academic support strategies.
Partnerships & Sustainability
• Support director in building and maintain partnerships with Tidewater Community College and Northern Virginia Community College to enhance pre-transfer preparation.
• Work with NSU’s Advancement and Sponsored Programs offices to identify additional funding streams to sustain and expand the program.
• Develop a sustainability plan for academic support and enrichment activities beyond the grant period.
• Create partnerships for experiential learning
Additional Considerations
Master's Degree
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.
Contact Information
Name: shilpa dileep
Phone: 7578232415
Email: NO EMAIL MATERIAL ACCEPTED
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.