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Customer Service Advisor - Natwest/Ulsterbank Belfast (Ballyclare), Newtownabbey
Client: Teleperformance
Location: Newtownabbey, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
* Shifts: Full time - 40hrs per week - hours between 07:00 and 01:00
* Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
* Probity Requirements: Credit, Criminal, Sanctions and Fraud checks. Must evidence last 2 years employment and last 5 years address history.
Job Overview
Provide proactive and reactive customer service to ensure clients meet their financial goals and arrangements.
Key Responsibilities
Deliver excellent customer service, educate customers on banking options, and complete processes compliantly for a seamless experience.
Support good customer outcomes, review gaps, and take mitigating actions.
Role Expectations
Conduct financial reviews, manage customer relationships, resolve complaints, and ensure customer satisfaction.
Skills Required
Customer service experience, organizational skills, regulatory environment familiarity, technology proficiency, and a customer-focused attitude.
Benefits
Perks at Work, Help@Hand resources, Critical Illness cover, Cycle to Work, Holiday Purchase, Service Awards, Inspire Awards, Refer-A-Friend, Wellbeing Webinars, Employee Experience support.
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