Job Overview
Are you a hospitality professional with a strong commitment to exceptional service and operational excellence? We are looking for a dedicated and proactive Assistant Night Manager to support the smooth running of our hotel during the night shift (11:00 PM - 7:30 AM), ensuring a safe and enjoyable experience for our guests.
Responsibilities
* Support the Night Manager in overseeing nightly operations, upholding high service and security standards.
* Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services.
* Monitor and assist with night cleaning operations, ensuring public areas are well‑maintained.
* Ensure compliance with fire, safety, hygiene, and security regulations.
* Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams.
* Provide leadership and support to night staff, promoting a positive and professional working environment.
* Address guest inquiries and concerns efficiently, contributing to continuous service improvement.
* Previous experience in a night operations or reception role within hospitality.
* Strong communication, problem‑solving, and leadership skills.
* Ability to work independently and handle high‑pressure situations effectively.
* Keen attention to detail and commitment to maintaining high standards.
* Knowledge of UK licensing laws and hotel policies related to health, safety, and security.
Benefits
* Free meals on duty.
* Gym membership discounts.
* Food & beverage discounts.
* Employee discount rates.
* Explore by Marriott Bonvoy travel rates and discounts.
* Refer a friend scheme.
* Long service incentives.
* Employee assistance programme.
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