Cloud Engineer (Managed Services)
We are currently working with a Managed Service Provider for the search of a Cloud Engineer (Azure). They are committed to providing secure, innovative technology solutions. In this role, you’ll play a vital part in supporting both customer and internal systems, resolving advanced technical issues, and leading efforts in automation and platform optimisation.
Key Responsibilities:
* Provide 3rd-line support and mentor junior team members.
* Resolve complex technical escalations and create knowledge resources.
* Automate and streamline service requests and remediation processes.
* Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
* Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management).
* Participate in on-call weekend rota and lead technical projects.
Technical Skills:
* Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking.
* Desirable: PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments.
Professional Attributes:
* Strong problem-solving, detail-oriented, team player.
* Passionate about service quality and continuous improvement.
Certifications (Required/Recommended):
* Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300.
* Desirable: PL-900, ITIL Foundation, CCNA/CCENT.
On Offer:
* 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension, EAP, and more.
* Strong focus on learning and development with an active social calendar.