Job Description
Job Purpose:To lead, manage, and develop a team within the energy brokeragewhether sales, customer service, or operationsensuring performance targets are met, processes are followed, and a high standard of service is consistently delivered to clients and stakeholders.Key Responsibilities:Supervise and support a team of [sales advisers / customer service agents / account managers].Monitor team performance against KPIs (e.g., sales targets, client retention, call handling times).Coach and develop team members through regular feedback, training, and performance reviews.Ensure adherence to internal procedures and external regulatory compliance (e.g., Ofgem, GDPR).Lead daily team briefings, support issue resolution, and escalate complex matters as needed.Report team performance data to senior managers and recommend areas for improvement.Collaborate with other departments (Sales, Operations, Compliance) to ensure a seamless client journey.Contribute to hiring, onboarding, and training of new team members.Drive a positive, professional, and accountable team culture.Qualifications:Minimum 23 years of experience in a team leadership or supervisory role.Prior experience in the energy, utilities, telecoms, or brokerage industry (desirable).Skills and Competencies:Proven leadership and motivational skills.Strong communication and interpersonal abilities.Excellent time management and organisation skills.Analytical and performance-focused, with the ability to interpret reports and act on data.Competent in CRM, dialer systems, and Microsoft Office Suite.Ability to work under pressure and adapt in a fast-paced environment.Working Conditions:Office-basedStandard working hours;Performance-based bonuses or team incentives may apply.TPBN1_UKTJ