I am currently recruiting for a FM Helpdesk admin / project coordinator for a Essex based main contractor. You will be operating for the head office in Billericay, Essex and be assisting on the below duties -
Overview: The role will be responsible for operating the helpdesk function for a variety of the clients across FM and project service lines
The role will work as part of the team but must demonstrate an ability to work on own initiative and the ability to take ownership of a system.
The role will also be responsible for answering and forwarding general reception phone calls, screening phone calls, and providing general administrative support.
Key Responsibilities:
Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
Liaison and follow up with Managers, engineers and approved subcontractors.
Ensure tasks are completed in line with the PPM planners and/ or client requirements.
Report back to clients and contract staff on job progress and close out.
Compile small work quotations
Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
Invoicing of project and FM invoices as required
Provide admin support to Project and FM Managers
Any other reasonable duties as requested by the Company.My client are looking to a pay a competitive basic salary and they are looking to start the candidate ASAP.
If you are keen to get more details on the position please send me a copy of your CV to
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