Customer Service Administrator
Location: Market Deeping, Lincolnshire
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
Salary: £28,000
Are you a customer service superstar with a passion for providing exceptional support? Do you thrive in a role where you can solve problems, build relationships, and be the friendly voice customers rely on?
We are a growing, customer-centric company looking for a dedicated and enthusiastic Customer Service Administrator to join our friendly team. If you are organised, tech-savvy, and love going the extra mile to ensure customer satisfaction, this could be the perfect role for you.
Your Key Responsibilities:
1. Be the Customer Hero: Act as the first point of contact, handling customer inquiries via phone, email, and chat with empathy and efficiency. You'll resolve questions on products, returns, and warranties, turning potential challenges into positive experiences.
2. Master of Coordination: Process customer orders accurately and collaborate with our warehouse and logistics teams to ensure timely delivery. You'll be skilled at prioritising orders based on stock levels and demand.
3. Team Collaboration: Work closely with our operations and inventory teams across two sites to maintain stock awareness, pr...