Job Description
Kick Start Your Customer Service Career with Aviva
Customer Resolution Specialist - Starting salary between £25,400– £28,500 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working).
Allocated shift pattern between 08:00 – 18:00 Monday – Friday
Are you passionate about delivering brilliant customer experience and helping customers when they need it most? We are looking for people to support our customers when things go wrong and help to put things right. People who truly care and are willing to go the extra mile to help our customers. People like you!
A bit about the job:
You will be responsible for managing customer complaints, ensuring we deliver a fair customer outcome and meet our regulatory requirements. You will be reviewing what’s gone wrong and discussing with the customer the best way to resolve their concerns and be able to respond confidently in writing. There will be incoming calls which are answered on a rotational basis.
You will be motivated and proactive, looking for the opportunity to really make a difference and help us learn from what’s gone wrong. You will be managing complaints across multiple products so lots of opportunity to learn new skills. Yo...